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COVID-19 Updates

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25 March 2020

Dear customers and supply partners,
 

Ancra NZ will be closed to the public in line with Government guidelines from 25.3.2020 until the current Alert Level is lifted.

Both Tauranga and Christchurch branches will close on the 25th; our sales staff will be working from home in self-isolation but will be contactable via email or phone.

Our Auckland warehouse will stay operational in a limited sense for urgent requirements from essential business partners and to receive parcels.


Please use your usual lines of contact with the sales and accounts teams or our details below.

Phone 0508 4 ANCRA

Email Sales - salesakl@ancra.com      

Email Accounts - accountsnz@ancra.com

               

Where can I find up-to-date information on Ancra’s response?

 

Kind Regards,

Chris Clarke
General Manager
Ancra New Zealand



Please make sure to stay safe and look after your family, friends, and community at this challenging time.
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Listed below are resources supplied by the Ministry of Health. Further information can be found at covid19.govt.nz
 

 
 


 

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24 March 2020

Dear customers and supply partners,

We are actively monitoring the COVID-19 situation in New Zealand and will keep you informed here and on our Facebook page about any changes that may affect our service. Please check back here for the most up-to-date information about our response to COVID-19.
To sign up for ANCRA NZ updates click here

Alert Level Four and what it means for ANCRA NZ:
As you are likely aware, the government raised New Zealand’s COVID-19 Alert Level Three yesterday (23rd March) and will increase to Alert Level 4 by the end of the day on the 25th March. Under Alert Level Four, only essential services will remain open in New Zealand.

ANCRA NZ supports a wide variety of business and at this time we are prioritising our
essential business customers as set out in the Government guidelines. As we focus on key industry partners at this time we do not have certainty regarding shipping dates for cash sales. This includes website orders. Our website sales platform will remain open but please be aware that our payment processes are automatic and credit card payments will be charged immediately despite delays. These orders will be dispatched as soon as possible. Our warehouse collection option is not available at this time.


Showroom visitors and customer collections:
To protect the health of customers during COVID-19 our showrooms are now closed and we are currently only accepting orders for collection from our essential business partners.

Temporary payment restrictions:
Due to restricted operations payment is currently restricted to account holders. Credit card payments will still automatically process on our website but please be aware we can not guarantee delivery times and orders cannot be collected.

 

Delivery Expectations:

Delivery of the majority of our products, such as Cargo Care, Transport, Container, & Plumbing products and others will continue to be supplied. Every effort will be made to fulfill these orders as soon as practicably possible. 

The Plastic Pallet division of ANCRA NZ is now closed for drop-offs. We are not accepting any drop-offs for plastic pallets until further notice. We will continue to supply orders for essential business partners.



Please make sure to stay safe and look after your family, friends, and community at this challenging time.
Header-Be-kind-text-and-icon



Listed below are resources supplied by the Ministry of Health. Further information can be found at covid19.govt.nz